1. Role of Terrazzo GraniTech USA. Nick Kalantas Advisors LLC, a Florida limited liability company, doing business as Terrazzo GraniTech USA, is exclusively a material supplier. We are not an installation company, general contractor, construction manager, design-build firm, or licensed applicator. We do not hold, and we do not represent that we hold, any contractor’s license in any jurisdiction. We invoice solely for materials and product; we do not collect, hold, escrow, or pass through any payment for labor.

From time to time, and entirely as a courtesy to our customers, we may coordinate communications between the client and the applicator, help with scheduling, attend a site visit, share an opinion on visible site conditions, or advise on material-related questions such as product selection, color matching, layering, or sealer choice. Any such involvement is provided in good faith, for customer convenience only, and does not transfer responsibility for the application work from the applicator to us. The applicator is at all times the party responsible for performing the installation, supervising their crew, and ensuring that the work conforms to our published technical instructions and to all applicable codes.

We have no real-time insight into, and no ability to verify, whether the applicator follows the prescribed application procedure on site. This includes, without limitation: substrate preparation; mixing ratios and methods; ambient and substrate temperature and humidity at the time of application; coat thickness; recoat windows; curing times between coats; sealer application timing; and protection of the finish during cure. Failures, defects, deficiencies, or aesthetic outcomes resulting from any deviation from our published instructions — observable or not — are the sole responsibility of the applicator, regardless of whether Terrazzo GraniTech USA had any involvement in scheduling, site visits, or advisory communications relating to the project.

2. Applicators are independent third parties. Every applicator referred through Pro Connect, recommended on a case-by-case basis, mentioned in our marketing materials, featured in project galleries, or otherwise introduced by Terrazzo GraniTech USA is an independent business operating entirely on their own account. No applicator is an employee, agent, partner, joint venturer, franchisee, subcontractor, affiliate, representative, or fiduciary of Terrazzo GraniTech USA. Each applicator is solely responsible for their own licensing, registration, bonding, insurance (including general liability and workers’ compensation), contractual relationship with the client, workmanship, conduct, site safety, compliance with all applicable laws, codes, and permits, and any taxes, fees, or obligations arising from their work.

3. Advisory services in good faith only. Any guidance, recommendations, site visits, technical support, color or finish consultation, project review, sample preparation, application advice, or any other input we provide before, during, or after the sale of material is offered solely as a courtesy, in good faith, in an advisory capacity, and without any guarantee, warranty, or assumption of duty of care. We are not applicators and our advisory input does not constitute professional installation services, contracting services, engineering opinion, or design services. Terrazzo GraniTech USA shall not be liable for any reliance on, interpretation of, or outcome resulting from any advisory input we provide.

4. No warranty on applicator work or referrals. Terrazzo GraniTech USA makes no representation, warranty, guarantee, or endorsement — express or implied — regarding the workmanship, conduct, scheduling, pricing, reliability, qualifications, licensing, insurance, financial standing, or performance of any third-party applicator, whether referred through Pro Connect, mentioned in our marketing, or selected independently by the client. Use of descriptive terms such as “trained,” “vetted,” “approved,” “preferred,” “certified,” “Pro,” or similar denotes one or more of the following only: that the applicator has completed product-specific training, has documented project experience with the Terrazzo GraniTech system, or has been identified by us as among the best available applicators in their region — which may include applicators undertaking their first project with our materials. None of these descriptors constitutes an endorsement, certification, guarantee, or assumption of responsibility for that applicator’s business, conduct, or workmanship. Our material warranty applies solely to the product we supply and is governed by our Terms & Conditions.

5. Client indemnification. The client agrees that any dispute, claim, deficiency, delay, damage, or loss arising from or related to application services performed by a third-party applicator shall be resolved directly between the client and that applicator. The client acknowledges that Terrazzo GraniTech USA is not a proper party to any such dispute and waives any claim against Terrazzo GraniTech USA arising from the acts or omissions of any third-party applicator.

By engaging an applicator through Pro Connect or by accepting any informal recommendation from us, the client acknowledges and agrees to these terms.